Question 1

What are nicotine pouches?

Accepted Answer

Nicotine pouches are small, tobacco-free pouches placed under the upper lip. They release nicotine and flavor through the gum without smoke or vapor.

Question 2

Are CALI pouches tobacco-free?

Accepted Answer

Yes — CALI pouches contain no tobacco. They use plant-based fibers, food-grade flavors, and pharmaceutical-grade nicotine.

Question 3

What strengths are available?

Accepted Answer

CALI is available in 3 mg (light), 6 mg (normal), 9 mg (medium), 12 mg (strong) and 15 mg (extra strong).

Question 4

Do you ship across the EU?

Accepted Answer

Yes — tracked delivery in 1–2 business days within Croatia and 2–5 business days across the EU, with shipping costs calculated at checkout. Shipping is handled by our partner Mail Boxes Etc. (MBE) — https://www.mbe.hr/.

Question 5

Can I return my order or get a refund?

Accepted Answer

No. Tobacco-free nicotine pouches are sealed consumable goods and are excluded from the right of withdrawal under Art. 16(d) and 16(e) of Directive 2011/83/EU and Art. 86 of the Croatian Consumer Protection Act. There is no 14-day refund window. We replace only items that arrive damaged, defective or incorrect — contact management@gumpillow.com within 7 days of delivery with photos.